Refund Policy

Refunds are issued only with Eventrivo Owner approval. An event organiser, or an Eventrivo admin acting on their behalf, may request a refund on your order — but the refund is not processed until the Owner approves it. This protects both buyers and organisers against mistaken or fraudulent refunds.

Approved refunds are returned to the original payment method through Paystack. Depending on your bank or card issuer, it may take a few business days to appear. You do not need a separate account to receive a refund.

The Eventrivo platform fee and the Paystack processing fee may be non-refundable. Free (₦0) tickets are not eligible for refunds. Where an event is cancelled or materially changed by the organiser, affected ticket holders should be supported with reasonable refunds, subject to Owner approval.

Contact the event organiser first, or email us at Enquiry@loginnwebservice.com with your order reference. We’ll pass the request to the Owner for approval and keep you updated.

Eventrivo is a ticketing platform operated by Loginn Web Services (RC 7160614). Events are run by their organisers, not by Eventrivo.